Shipping & returns information
At Demissie trading, located in Calgary, Alberta, Canada, we understand the importance of clear and reliable shipping and returns policies for your online shopping experience. We aim to provide day-to-day use goods, from Ethiopian coffee to leather purses, with prompt delivery and hassle-free returns. Explore our policies below to understand how we ensure your satisfaction with every order.
Frequently asked questions
Here you'll find answers to common questions about shipping your Demissie import export order and our policy on returns and exchanges. We're committed to making your experience as smooth as possible.
How long does shipping take and how are costs handled?
At demissie import export, shipping duration depends on the shipper's schedule. For orders within Canada, delivery typically takes no more than three business days. We even offer same-day delivery for customers in Calgary, Alberta. Shipping costs are calculated at checkout based on your order size and destination. For more details on specific rates, please refer to our full shipping policy or feel free to contact us.
Are there any special rules or restrictions for returns on certain products?
For hygiene and safety reasons, Demissie Trading t has specific return conditions for certain products. We are unable to accept returns on opened skincare or hair care products. Similarly, opened coffee or packaged crops can only be returned under specific conditions, such as if they are damaged upon arrival. We recommend reviewing our detailed return policy for a complete list of non-returnable items or specific conditions.
What is your return and exchange policy?
Your satisfaction is important to Demissie Trading. We gladly offer exchanges or returns if you're not entirely happy with an item, provided it meets our return conditions. To initiate an exchange or return, please contact our customer service team within 2 business days of receiving your order, and we'll guide you through the process.
What should I do if my item arrives damaged or I receive the wrong product?
Demissie Trading takes great care to ensure your order arrives correctly and in perfect condition. If you receive the wrong item, once we verify the error, we will arrange for a return and send the correct product at no additional cost to you. If an item arrives damaged due to handling issues, we will facilitate a return or exchange under specific conditions. Please notify us immediately, ideally within [[number]] hours of delivery, by contacting our customer support at tadele@demissietrading.ca or 578895300 with photos of the damaged item.
Need more assistance?
Our goal at Demissie Trading is your complete satisfaction. If you have any further questions about our shipping or return policies for our imported goods like leather purses, Ethiopian coffee, or skincare, please don't hesitate to reach out to our customer service team at tadele@demissietrading.ca or 5878895300. We're here to help you shop confidently.